Privacy policy

The controller of personal data on the website is:
MaiWistik OÜ (hereinafter referred to as "e-shop")
Köie 18, Tallinn
Tel +372 56285173
maiwistik.eu

The personal data processed are as follows:

  • name;
  • contact information (phone number and email address);
  • payer and delivery address;
  • bank account number;
  • cost of goods and services and payment-related data (purchase history);
  • customer support data;
  • other information related to customer surveys and/or offers.

The purposes of this privacy policy for processing personal data are as follows:

  1. for the purpose of fulfilling a contract concluded with the client;
  2. to fulfill and ensure a legal obligation;
  3. to manage customer orders and transport goods to their destination.
  4. to compile summaries of purchased goods and analyze customer preferences and improve product quality;
  5. to prepare and send invoices;
  6. for customer support and answering customer questions;
  7. the customer's IP address or other network identifiers are processed for the provision of information society services by the e-shop and for web usage statistics;
  8. to make promotional offers; if the customer does not wish to receive direct marketing messages, they must select the appropriate link in the email header or contact customer support.

Transfer of personal data to third parties

MaiWistik keeps the customer's personal data confidential, which it has obtained during the registration and use of the user account, and discloses it to third parties only with the customer's consent, except where the obligation or right to disclose data arises from legal acts. The e-shop user agrees that MaiWistik has the right to process their data to provide suitable services to the customer, including transferring customer data to persons involved in the provision of services to the customer by the merchant.

Transfer of personal data to authorized processors of the e-shop - personal data processing takes place based on agreements concluded between the e-shop and authorized processors. Authorized processors are obliged to ensure appropriate protection measures when processing personal data. 

MaiWistik OÜ is the controller of personal data, MaiWistik OÜ transfers personal data necessary for making payments to the authorized processor Maksekeskus AS.

Sharing Data with Digital Platforms and Analytics Services

MaiWistik may use third-party digital platforms and service providers, including Google and Meta services, for purposes such as analyzing website usage, displaying advertisements, measuring marketing activities, and better tailoring services. When using such services, the respective service providers may process certain technical data, such as cookie data, device and browser information, IP address, website usage data, or information related to advertising campaigns. Data is shared only to the extent necessary to achieve these objectives and in accordance with applicable data protection requirements.

Use of Artificial Intelligence

MaiWistik may use artificial intelligence-based tools and digital aids to streamline internal work processes, improve service quality, create content, analyze generalized feedback, and offer a better user experience. When using AI tools, we adhere to the principle of data minimization and do not input more personal data than is necessary to achieve a specific purpose. Where possible, we use anonymized, pseudonymized, or generalized data.

Storage

Upon closing the e-shop customer account, personal data will be deleted, unless such data needs to be retained for accounting purposes or for resolving consumer disputes. 

If a purchase was made in the e-shop as a guest (without a user account), the personalized purchase history will be stored for three years. 

In the event of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or until the expiration of the limitation period (three years). 

Personal data necessary for accounting will be stored for seven years. 

Deletion

Personal data stored in the e-shop, along with the user account, can be deleted by logging into the e-shop account.  

Dispute Resolution

Disputes related to the processing of personal data are resolved through MaiWistik OÜ - info@maiwistik.eu. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee). Consumer Protection Committee and ODR platform 

Changes to the Privacy Policy

MaiWistik OÜ has the right to amend and supplement the privacy policy at any time. The current version is always available on our website.